Frequently Asked Questions
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Below are answers to some of the most frequently asked questions we receive about our home care agency and services. If you don’t find the answer to your question here, feel free to reach out, and we’ll address it personally. You can call us, submit your question(s) by clicking the ‘Ask a Question’ button below, or use the contact form at the bottom of this page to get in touch.
Getting Started
How do we get started?
It all begins with a phone conversation between one of our care coordinators and either the client or their authorized representative, typically a family member or friend. During this call, we gather essential information about your loved one and their requirements, while also sharing our recommendations with you. Following this, we suggest an assessment meeting, which is completely optional, where you, your loved one, and our care coordinator can come together to gather and discuss more specific details that cannot be easily conveyed over the phone. This meeting might also involve introducing a potential caregiver for the client, allowing the family to meet and engage in conversation. Once this meeting is concluded, we can initiate our services upon your acceptance.
Do you provide free in home care assessments?
Yes. This is a great opportunity for us to discover and discuss the details about your loved one’s needs and to prepare recommendations and a care plan. It also allows us to to get to know each other and feel comfortable before initiating services.
Can we choose our caregiver?
Absolutely. We will carefully select a caregiver based on your loved one’s requirements and personality and then introduce them during our free assessment or in a follow up meeting. The client makes the final decision on the choice of caregiver.
What areas do you provide home care services?
We serve clients in the greater Austin, Texas area.
Caregivers
Are all caregivers your employees?
Yes, we employ all of our caregivers. They are not directly hired by clients.
Who pays the caregiver?
Since our company employs our caregivers, we pay them directly and take care of all related taxes and insurance.
What kind of screening do you do on caregivers?
All of our caregivers are put through a very rigorous and detailed screening procedure. It includes in-person interviews, validating caregiver training and experience, reference checks, DMV check and criminal background check.
Payment
Who pays the caregiver?
Since our company employs our caregivers, we pay them directly and take care of all related taxes and insurance.
What forms of payment do you take?
Our agency is a private pay home care company. We accept any form of private payment, including checks, credit cards and proceeds from long term care insurance policies that may cover our services.
Do you take Medicare or Medicaid?
No, we are not set up to be a provider of services paid for by private health care benefits or Medicaid.
Misc
Is your company a franchise?
No, Proper Home Care is a locally established, owned and operated business.
What happens in case of an emergency or urgent issue?
We have a care supervisor on call to handle urgent matters and emergencies. We are always available with our 24/7, 365 days a year on call service.
Getting Started is Simple
Your loved one’s next chapter — filled with dignity, safety, and compassionate support — begins here.
